Branch Manager 2 - Hillsboro, OH Office

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

ESSENTIAL SKILLS:

- Adaptive Coaching: Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.

- Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.

- Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.

- Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.

- Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.

- Priority Setting: Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.

- Relationship Management: Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.

- Business Insights: Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
 
This position also requires two or more hours of driving per week. 
 
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- One to two years of experience working in a sales, retail management, or banking environment
 
Preferred Skills/Experience
- Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
- Ability to evaluate and resolve problems and issues with minimal guidance
- Demonstrated success in retail sales environment
- Working knowledge of employment practices including rewards and recognition, employee development, and change management