Customer Service

JOB TITLE: Customer Service
FLSA: NONEXEMPT JOB STATUS: FULL TIME MONDAY – FRIDAY 6:30AM – 3:30PM

JOB DUTIES & RESPONSIBILITIES: Include the following, as well as other duties and departments that may be assigned.
Provide excellent customer support while managing order entry, coordinating logistics, and billing activities to
help ensure accurate, timely service for customers and internal teams. Responsible for processing customer
orders, communicating order status, processing invoices, resolving routine issues, and maintaining accurate
records in support of company objectives.

WHAT WILL YOU BE DOING:
 Process customer orders accurately and promptly into the order management system.
 Review orders for completeness, pricing, product availability, shipping details, and special instructions.
 Communicate with customers, sales representatives, and internal departments regarding order status, changes,
and delivery expectations.
 Coordinate shipments with carriers, warehouses, and internal teams to support on-time delivery.
 Prepare and send customer shipping notifications
 Invoice generation, billing review, credit memos, and resolution of routine billing discrepancies.
 Maintain accurate customer account information, pricing data, and order documentation.
 Respond to customer inquiries in a professional and timely manner and escalate complex issues when
appropriate.
 Work closely with operations, production, shipping, and accounting to support customers.
 Process freight invoices
 Support continuous improvement in customer service processes, accuracy, and response times.
 Maintain confidentiality of customer, pricing, and company information.
 Comply with company policies, procedures, and applicable regulations.
 Perform other duties and tasks assigned.

PHYSICAL REQUIREMENT:
Must be able to sit, stand, walk, use hands and fingers, and perform repetitive motions such as typing and data entry
throughout the workday.
Must be able to communicate effectively by phone, email, and in person, and accurately read screens, documents, and
order information.
Must be able to occasionally lift and carry office materials or packages weighing up to 25 pounds.
WORK ENVIRONMENT:
Most work is performed in an indoor office environment using computers, phones, and standard office equipment.
The role may require extended periods of sitting, frequent keyboard use, and regular communication with customers,
carriers, and internal departments.
Occasional work in warehouse or shipping areas may be required for coordination, verification, or support of order
fulfillment activities.
REQUIRED SKILLS:
 Previous customer service, order entry, logistics coordination, or billing experience.

 Strong attention to detail and accuracy when entering orders, reviewing pricing, and processing invoices.
 Effective written and verbal communication skills with the ability to interact professionally with customers,
carriers, and internal teams.
 Ability to manage multiple priorities, meet deadlines, and follow through on open orders and billing issues.
 Proficiency with Microsoft Office applications, especially Outlook and Excel, and comfort learning order
management and ERP systems.
 Basic understanding of shipping documents, freight coordination, and routine billing processes.
 Problem-solving skills with the ability to identify issues, gather information, and escalate when needed.
 Ability to work effectively both independently and as part of a team in a fast-paced environment.
 Strong organizational skills and ability to maintain accurate customer and order records.

Send resume and salary requirements to:
hr@sealtitehvac.com